Stopped in for the first time and was very impressed with the selection and pricing.The staff is very knowledgeable & helpful.There are a lot of Vape shops in town and I’ve visited many of them, these folks really stand out. Can’t thank you enough for your high level of professionalism and customer service. You’ve gained a loyal new customer.
Great customer service!! The female worker really was helpful and polite. All the flavors I wanted in stock and more. Visitor from abroad its not really easy to find this kind of service. I visited 3years ago and nothing has changed. Still great service and products!!
Great customer service. Better than the Ala Moana Kiosk one. The Kapahulu location always provides excellent customer service every time I go there. Staff are very knowledgeable and come off like they actually want to help you.
Makana and Manuel greeted me as soon as I walked into the door. They’re very knowledgeable and wanted to ensure that I was making the perfect purchase for me. With their wide variety of juices and mods available, I felt like coming here was the best choice I could have ever made!
This shop was recommended to me and I was very impressed. I was helped by a woman and she was very knowledgeable and courteous. I like how she gave me preferences and tips. Also, military discount is nice. This shop was very welcoming and I appreciated it as being a newcomer to the island. Mahalo.
Place is good and the employees are nice. One girl did me a solid and I bought some vape juice from them. It is a little more expensive than other shops, but they do have a good location and many flavors. I gave them four stars since they are more expensive than other vape shops. Good quality products and nice employees at this location earned them four stars plus the location. There are only a few other shops but this location has parking available which is great for travelers using their own vehicles.
Manuel and Makana are so personable and knowledgeable. They are patient and answer any questions I had. They both helped me purchase multiple bodies and even assisted in changing my coils and giving advice in which way to go next. Highly recommend asking them for help!
Crystal, Chris and Cari were super helpful. I haven’t had a vape in years and had no idea what I was looking at. Crystal talked me through options and identified what my preferences were, and helped me choose the right device. She was also super patient as I had her go through 15 diff flavors of salts before I chose one. Cari was helpful and got me signed up for the rewards program and they set my device up for me. I’m impressed with the customer service and happy that I have a solid shop like this right in my neighborhood. Thanks, y’all
Clean store and helpful staff. Was able to tell them what I was looking for and given suggestions based on what I wanted. Made it real easy to be in and out.Street parking is meter so helps to have coins on the car. Otherwise there is a parking garage down the ramp below.
Been patronizing Volcano for about 4 years now and staff is always receptive to my needs and concerns. Follow-up checks were always professional and supportive. Although I know the pricing is rather on the high end, I still return because of the way I, as a customer, is treated.
One of the best vape shops Ive been to in awhile! They have a great selection of juices in there as well as every mod or tank you could need. The employees made it such a comfortable and easy experience. Great customer service all around and will definitely be back in the future!
Covid restrictions limit the Kapahulu shop to one customer at a time... Marcus was quick but thorough. I didnt feel at all rushed despite two others arriving just after Myself waiting outside. Theyre ALWAYS knowledgeable, informative, & all around fabulous! 😁
It’s always a good visit when going to the kapahulu shop. They are the only ones who carry my type of coil. The staff there is very relaxed and fun to visit. Not uptight, but willing to have a few laughs. And that matters to me. Never making me feel like I’m just a dollar sign. Always making me feel welcomed. I also noticed that the other customers are having a good time with the staff. The staff (cari is my regular helper) is very knowledgeable and always good with suggestions as well had knowing their products. They are close my home and work so it’s very much convenient.Mahalo tot the staff for being awesome.
Always friendly staff...the only disappointing thing is that they discontinued Coocoo Coconut...Manny recommended Fair Grounds and Im really happy that he did. Thats why I like when Manny is working he always asks the right questions and Ive never been disappointed with any of my purchases. Whether it was for a device, liquid or accessories he always seems to nail it for what Im looking for and is very patient with me.Manny is always very friendly and very knowledgeable with all products (which is amazing since there are so many devices and liquids) and he literally seems to know about all of them and always explains the pros and cons between the different devices you may be interested in and asks questions to try and help you find the best device for your needs that is in the price range you are looking to spend.Stop by the Kapahulu Volcano Vape located next to Orange Fitness Therapy and let Manny help you pick the right device and liquid for your vaping needs. I would be really surprised if you were not happy with your purchase.
Love coming in here. The staff always makes you feel like its a home away from home and you know what Shane is the best. I love seeing her face when I walk in because she knows the product and isnt just trying to sell you an idea.
I’ve been to this location twice.First time was a pleasant experience.This time was different.Sharing this in case anyone needs to know:Their clock may run a couple mins faster than your phone, and their registers close according to their time even when you show them a different time.Highly reccommend Hawaii’s Cheapest Vape shop for this matter because they close at 11p, with cheaper vape prices...And their customer service is great!
I buy and love Volcano products, but I just HATE poor customer service!! I called to get the pricing of some items that a friend would be picking up for me and the girl who answered the phone at first sounded very polite saying, Thank so much for calling Volcano, Brandy speaking, but then..... She had an attitude in her tone of voice when I asked her if I could get a total amount on some items that a friend would be picking up for me. Now first of all, if you dont like your job... THEN QUIT! Second I spend a lot of money there as well as family and friends.... I DESERVE GOOD CUSTOMER SERVICE! Brandy, Im sorry that your unhappy at job or if I asked too much from you, but I do hope you realize that without customers like me or my friends & family, you have no job! I will be passing this along so that hopefully your higher ups see that you may need a little more training in your customer service skills. :)
Love this location! I always see Makana working. He remembers exactly what I like and my account info. All the guys are great. They almost always have what I want in stock. They know their products. Makana actually helped me pick a new mod after I had 3 smok brands break on me. And he recommends new flavors he thinks I might like, which occasionally I do like. :) Once I bought a pack of coils and they were all duds but they helped me change it and they also got me switched to a better brand which makes better coils. Great products and great people working there. Love it, highly recommend. :)
I am a big fan of Menthol burst! Ive tried many other liquids and kept coming back to Volcano and now for the past 5yrs only buy my e-liquid from here. The staff is always helpful pleasant and usually friendly. Online shopping at Volcano is always quick and hassle free!
This place is amazing! They hooked me up with an amazing deal with the starter pack! Staff was exceptional, especially the guy who showed me everything! Definitely earned a frequent customer! Mahalo nui loa to the dude who used to work for hawaiian airlines, youre dope bro, thanks!
Im on vacation and looking around the area for vape stores. This is the first shop I stepped into, and I cant be anymore happy than I am now. The staff is very friendly, helpful, and the selection and of juices are amazing along with the tanks are amazing. I highly recommend this store and will return in the future.
Great service as always. Only complaint is that they discontinued selling the SVRF Raspberry Tea flavor juice. It is the best flavor that was carried at the Kapahulu location. You should reconsider and bring that flavor back!
Sales Associate was extremely knowledgeable and helpful. Was able to help us replace several different tanks and get a new set up.
Great service from every employee especially Crystal, Manny, Marcus, Cary, cap, and chris. They help you every way you need help! And are knowledgeable with the nice flavors or parts you need for your mods.
I have visited this store for about 8 years now. Always quality service, but Cari took excellent care of me today. That visit made my day. Mahalo plenty Cari!
This location is one of my favs. Staff is always so helpful and friendly. Makana helped me out today and made sure I had everything I needed and answered every question i had.Awesome customer service!!!!!!
Volcano Kapahulu IS THE BOMB.COM ... Manny is AMAZEBALLS and the customer service is beyond excellent!!! Theyre knowledgeable about their products, suggestions are always on point and to my liking of different and new products... just overall my FAVORITE shop to go to... I will ALWAYS and ONLY go to the Volcano Kapahulu shop for all ecig needs... Thanks Manny for always being AWESOME!!!
Excellent selection of vap oils, types, concentrations, mods, and knowledgeable staff. If you’ve never purchased at a VOLCANO store previously, then there are great first-time buyers’ promos. Parking is inexpensive and in the same building.
Awsome Experience!! The customer service is great, didnt feel pressured to buy anything. Manuel did a great job getting us what we needed, definitely going back!
First time coming in the store and I couldn’t be more happy with the customer service! The whole crew in there was very welcoming and was quick to help answer any questions I had. Overall great experience and would definitely recommend for all your vape and cbd needs!!
Hands down best vape shop i have ever visited! Their customer service comes second to none. Shout out to Makana who hooked me up! All their sales team are very knowledgeable and they are friendly and welcoming. Defo recommend coming to the store!
They have no coils for vapes
Came in to get a new set up since it’s been a while since i vaped last. It’s time to quit cigarettes again and Manuel went over and beyond helping me out with all my questions. He gave me options as to what would best suit my needs. For sure this is my one and only stop for all my future vape needs.
On holiday Mrs left vape at home searched this place and it was a live saver. Best products, best juices all the staff are very friendly and knowledgeable. Manuel was extremely helpful and my Mrs left kitted out.
Volcano is a great choice. Stopped by to look for a new set up. Left with a smok species kit. Great price and customer service. Very knowledgeable staff.
All the way from Indiana I was having a mid life crisis & he was super helpful getting me what I needed :) recommend! A lot of options and it’s very well put together.
Thank you Wendell for your honest advice. As a newcomer I was nervous about going in to get a Novo to try and quit smoking cigarettes. With your help Im on my way. Im happy to have chosen Volcanoes Kapahulu. Will keep coming back!
I was in here for over 20 minutes while the employees told me they will be right with me. Only one other customer and four employees just standing around. They just kept vaping away and didn’t even bother helping me. I was very disappointed but luckily I ended up going to another very well reviewed place down the way and couldn’t of been any happier.
Was in Hawaii on vacation and forgot my liquid. Was impressed by their selection! The staff was very nice and knowledgeable. I even found an all VG organic liquid thats my new favorite vape! Thanks Volcano!
Awesome crew! Super helpful getting me all set up. And easy parking out front or under the building. Definitely recommend!!!
This is the best shop I’ve ever been to. They set up my whole device and made the process so easy. Next time I need anything vape related, I’ll be back here.
Kapahulu store is the BEST!! I enjoyed Manuel help he made me feel comfortable with my purchase!! I will definitely be back again!!!
Great customer service. Well-informed staff that made a newbie feel right at home. Looking forward to my new device!
Great staff, very informative and courteous. If I ever have a problem with my e-cig they fix it....for free most times. I smoked cigarettes for 10 years before volcano. Now its been 3 months without a cigarette. Im very satisfied. I love this place.
The workers are very helpful and pleasant to deal with. Store has lots of different juices wide variety to pick from. Awesome place!
Always ready to help. Makana has always been there for me even when he is busy. Great shop and helpful people
Super helpful. Excellent customer service. Top quality products. Go above and beyond and highly recommend.
Great prices. Got airbar max for 12 dollars. Cant find those prices even on the mainland. Good job!
A well stocked store but did not have salt vape juice which is used in certain devices. Has house juice which cost less but only in a lower nicotine.
Awesome electronic cigarette!! I have completely stopped smoking! Its not intended to be a smoking cessation device but a smoking alternative...However it has started my path to the end of my dependence on nicotine. If I was not so intended on quitting I would not have spent the money to buy this kit. But its what drives me.... a healthy or more healthy alternative to smoking to help me to quit that doesnt hurt me or give me bad dreams or make it difficult to do so..... I cant wait to show my family my willingness to quit and change of life to make them and myself completely free of of cigarettes!
Although volcano seems a little conceded with there motto its vapor ur welcome they do offer an extensive house ejuice line that comes in 0 3 6 16 and 24 mg nic levels and there own line of well developed vessels for vaping. Every week they have a flavor of the week for 35% off which makes it quite affordable. Thanks volcano.Update: New regulations mean they are getting rid of the in-house lineup. But sometimes they have clearance juice and recently a 50% off new mod kit. I got a killer deal. Flavor o da wk is always available!
Very helpful and excited to try out the new products.Got one for my girlfriend and I. Recommended from an avid customer and plan on becoming one.
Manny was extremely helpful in helping me purchase a new vaporizer. He was very accommodative in assembling and demonstrating how to use the device. Thumbs up
Amazing and prompt service. 10/10 recommend coming to this location. Maka and Makana, Manuel are very on top of great service as soon as I walked in the door 👍🏼
Christian was very helpful to assist me as a first time shopper in this store. great service highly recommend this place
Cari S and Manuel M were extremely helpful choosing flavors and CBD product best experience I’ve had in a vape shop. Much Mahaloz will for sure be returning!
The people that work there are friendly! 🤗 They answered all my questions. 👍They always have the products I need!
Super friendly and helpful staff,great selection,great rewards program, knowledgeable team,thanks for always making me feel welcome,aloha, Kenneth
Great shop! Friendly knowledgeable staff with great customer service! Good selection of e-liquid, coils and everything else that you need for a quality vaping experience!
Sup palalasVolcano in Kapahulu is awesome da braddahs will help you out with whatever questions and concerns you have, GREAT Customer Service!!Come and ask for Makana, he take care!!
Great staff. Great product display. Everyone is always welcoming. I never leave upset or without what i came for.
Amazing service from Manuel in this shop. Will be a returning customer. Great military discount and a lot of options.
While on vacation and rushing to our next adventure, I shattered my glass. Thanks to the awesome employees at Volcano, my Baby Prince was fixed and protected with an extra wide band in about 5 minutes.
Not just GRATE,customer service but patient as well.Outstanding juice selection. Meteor milk new favorite . Thanks be back soon.
This place has the highest quality juice. There stuff is pharmaceutical grade which is higher than food grade that most places have. Friendly and helpful staff
Had huge selection of products and my wife purchased a new vape. Staff very knowledgeable and set up the unit. Was very happy with purchases.
Beautiful store, great staff...just wish they carried a few more items aside from SMOK products. Great experience!!
Awesome service and always stocked with a great selection of products. Definitely my go-to when I need to restock on juice.
Not really practicing social distancing very well. Will choose to order from their online store, fast and safe.
The service and experience of this store is exceptional! I’ve shopped many times and keep coming back due the expert staff!
Regular here, favorite store on the island, the employees really know and care about their customers. Even the smallest issues they can help you with!
Manuel helped us pick out a new vape and liquid and was helpful. He answered all of our questions and was extremely patient.
Friendly and knowledgeable staff. Marcus was especially helpful. Found the best flavor for me!
The customer service was awesome .He gave me a lot of information on all the nicotine pods I was looking at and helped me a lot with the purchase I got.
Excellent customer service and very courteous. If I remember right his name was Marcus. He gets a 10 👍
Super friendly and their selection is great! Loved coming here.
Great customer service. Very knowledgeable about products. Answered questions with great thorough.
Makana and Manny are always friendly, very helpful and knowledgeable, good selection of merchandise, very casual atmosphere
Perfect location with lots of parking. Employees are fast and courteous. Excellent customer service.
Nice, friendly people. Clean place. They had everything that I needed!
Wendell and Makana were awesome with answering all of my questions and helping me find the correct products for my needs
Your inventory was low, so I have to come back. For some reason, the clerk opened my pipe and the liquid all poured out. Overall, it was an average experience.
Friendly, knowledgeable crew here. Now have fairly good selection of products, both hardware and liquids.
I wanted to quick smoking and these guys helped me out and gave me a great deal on a vape pen. I learned more than I ever needed to know and I appreciate their attention to detail. Thats real Aloha. Mahalo Nui Loa
Great staff, great prices, and phenomenal selection of juices and mod’s! Won’t shop anywhere else
Awesome experience Chris is super awesome and helped me and my boyfriend find exactly what we needed!
This vape shop is top notch they have a huge selection of flavors and mods. Friendly staff and they are very knowledgeable. 5/5 for sure.
Wendell was awesome. Very knowledgeable, patient, courteous! Awesome location! Love this store.
Went for some pods, and some juice. The guy working, acted like I was a nuisance not a customer. He just wanted to get rid of me. Too bad I wanted to buy things.
Super friendly and helpful staff. Always greeted with great service.
The best service out of all volcano stores from Manual and Wendell. answered all questions no problem. Much mahaloz guys
Hands Down The Place To Go For Your Vaping Needs! It’s A One Stop Shop & The Customer Service Is Awesome!! Manuel Is The Guy To see!
I appreciated his honest opinions based on personal experiences with all the models and juices.
Always helpful. Answers any questions I have with confidence. Friendly staff.
Awesome place. Awesome customer service. These people know there stuff.
Awesome place, workers, and greaat deals, got my set up quick and easy!
Good selection, prices if you can find something you like on sale it definitely makes it worth it
The best vape shop. Wendell was very helpful getting me started with my first vape and selecting the vape juice. This is the only vape shop we need.
They have excellent service specialy manuel he has a good explanation on the products
Everyone that was their that day went out of their way to help and suggest different options and ideas to make my visit a worth my time.
2nd time here. Cool little shop, cool vibe, cool employees. Manuel is my dude
Outstanding service, helped me out when I was visiting and my mod died.
Our first vaping experience and Manuel and Makana were more than helpful with everything!Mahalo
Walked in, got excellent service and had all my questions answered. I would reccommend to anyone!
Tried 4 different vape stores in the area before finding this one... Far superior to the others.
Staff is knowledgeable and helpful. They also have a great selection of flavors
Was excited to find out that there was a volcano vape shop in the Waikiki district... The clerk Manuel was really nice and awesome
Good place to go with knowledgeable staff, however not a ton of selection.
Didnt even get a welcome, vendors didnt know anything,had to drag info and prices out of them and the one vendor I got a real bad feeling from
Manuel helped me on my purchase and set up. Very nice touch .
Nice little vape shop, they have everything you need and are super friendly.
Awesome staff. Very knowledgeable. Amazing prices.
Great assistance from maka... she helped me and has been nothing but awesome
Kapahulu has great worker, and good customer service. Been coming here for a years.
Great service.good collection of e-cigs. I recommend visiting this shop for e-cig beginners trying to quit smoking.
Came in last minute , fella there was real helpful w questions asked . Very imformative w his mods
Love this location and all the employees! I refuse to go to anywhere else unless it’s an emergency!
Very friendly and helpful. Great customer service!!
Very Helpful Staff, spent time explaining different devices and liquids
Best vape shop for you everyday vaping needs!! Great Customer service and ambiance all together. .
Good service and good deals. Christian was friendly and informative.
The associate was very knowledge in his sale and helpful. Aloha!
Prices are very cheap. Friendly people. Good selection
Very knowledgeable staff, and super friendly too!
Friendly service with knowledgeable Staff and a Great selection 👌🏽
Wide selection and very helpful staff.
Great service. Service is spot on. Manuel is the guy to see
Great selection of juice, tanks, strippers, and mods along with great customer service
Staff at this location is great and store is always clean.
Very nice people that that help me find the right stuff
Friendly service. They treat you like family!
I came over from Australia for a vacation and needed desperate help. These guys went above and beyond to help me out, can’t thank you guys enough!!!
Great customer service and a large selection!
The staff that work there are very helpful & nice.
They’re so helpful & the best too!! Ask for Manuel, he’s the bomb!!
Great service from these guys will defiantly be back
Thx for the heisenberg menthol rec its super dope, stay safe fam!
Rod and Crew is always very helpful and friendly.
Volcano Kapahulu is lit fam! My go to vape shop! Big facts.
Great customer service ... cannot fault it !
Makana and kekona provided excellent service and very knowledgeable
Came here with a leaky Vape. These guys fixed the issue with no problem!
Staff is very knowledgeable and helpful. Chris is the guy to see!
My favorite place always friendly and helpful
Real straight forward with you when buying any mods or tank
Very clean and the staff was helpful.
Great service. Got exactly what I needed.
Great selections, Good customer service
Very friendly and helpful with great advice!
I was greeted and given info about my coils.
Nice employees and opened at a decent time 😁
Awesome selection, helpful and friendly staff
Little prices, good customer service
Always friendly! And fast service
Pretty awesome place. Deff ahead of the curve
Good deals! Awesome staff!
Great place staff is very knowledgeable!!!
Good vapes big variety good service
Great service! Very helpful.
5 star experience staff real helpful
They have sample Liquid Now.we can try it then buy it.
Manuel gave me a good deal
Always the best service. Suggestions always accepted.
Manuel did a great cystomer service
Very helpful and good prices
Manny is an attentive and helpful salesman
You know what you want its fast and easy
Awesome shop with knowledgeable staff
Service is always very good.
Great! Fast friendly service!
Availability, Atmosphere🕇808 AL🌺HA👍👍
Love it! Answered all my questions! Great job!!!!!!
Great place. Great staff.
Great Deals, good service!!!
Really great servise in kapahulu
Very helpful great staff
The only place I’ll go to for my juice and mods
My go to Vape Shop when Im on island.
Good service very helpful
Very helping and knowledgeable!!! Thanks guys!!
Greeted upon entry very helpful
Great customer service
Friendly and helpful establishment
Customer service is always on point.
These guys hook it up, thanks volcano!
Very Good Service
These guys are awesome
Great place to buy Vape.
Thank u volcano Kapahulu
Great service !
New workers and new attitude.
Helpful and pleasant!
Lady was rude ad
Great vape shop
Not to hepful
Brah it was good