Amazing service. The representative was very knowledgeable, kind and helpful for my needs. Reasonable prices. Will keep coming back to buy more.
Tyler at Vape City @ Katy Mills is a very excellent salesperson. He was very patient and very knowledgeable about the products he has available. Has a great demeanor and a welcoming presence.
I visited the Vape City store in Katy Mills. Had a horrible experience!👎I know this is store already because I went to another location in Katy. I had a really good experience there at that store, and the prices are also great. I even actually made a note to myself to remember this store. I sent a friend. ETC!I went to Katy Mills to buy something else, but I saw you guys had a new location there. I was very excited to see that and I I rushed into the store.I was trying to explain to the lady what I was looking for, while she kept yelling from far away what? What? What?I was trying again to tell her what I wanted to buy when two guys came into the store, after me.I understand she was more interested in helping them. 😂 I wasn’t even done talking when she walk to them and help them!Ignoring me 👎👎👎FORGET ABOUT VAPE CITY❌👎👎❌👎❌NO MORE!❌❌❌Nice storeNice piecesHORRIBLE CUSTOMER SERVICE👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
Love the products but sad to say this location has terrible service I was told I couldn’t redeem my points towards my service only to have my point redeemed and charged full price!
Terrible customer service, they always steal my points from every purchase, they say they cant put them into the system, its disappointing to buy here
Best vape shop I have ever seen, best prices as compared to different smoke shops. I love their products and customer service. Highly recommended 👍
Wide selection. 24hr warranty. Not too expensive.Ary was super informative and so easy to talk to, I hope to see her again my next visit!
They are on the other side of the mall now near sun and ski
Great service. Found just what I needed in a timely manner. Staff was very knowledgeable about the different products offered. Will be coming again in the future.
Bought 2 vapes from here. They did not have elf bar, so I bought their off-brand ape bar. The version 2.0 lasted barely enough, where the other original ape bar broke after using it for about 5 seconds. I would never recommened a store that sells fake brand vape with poor quality for almost the same amount of price!
Live this place, always great deals and my number one stop for vapes whenever I visit Houston
This store is amazing and Lilly help us she’s a really sweet and nice person I love this place
Costumer service it’s a joke😂, I was just chilling searching and some young lady asked me for my ID and I was like okay here you go and the first thing she told me it’s “you look like a 5 years old” bruh😂, thank you I guess… also she looked to under age working in a vape shop🤷🏻♂️.
Scratch the surface and you were realized they do not know anything at all about their own vape products.. she didnt even know what MTL meant she didnt know anything about anything. You simply have to do a training course for your employees it would really help to know your products. This is the first time Ive had any issues at vape City
Great customer service and large selection
Great service!
Extremely helpful and knowledgeable about vapes theyre pretty awesome
The store was real clean and Jessica was good help
Simone is the best amazing person great worker we love it
Lily was great she help me fixed a great vape
This store rocks! Come here for all your vaping needs!
Lily helped me pick an affordable desposible and was very nice
I got a vape with 4500 puffs and stopped working after one day. not their fault necessarily but still :/ it was $32
Lili Good service. Recommend it
Very good
Amazing little store and great deals
Jessica and Sam was the best great service
Jessica helped me find the perfect vape
Dope place awesome people.
Nate has Great customer service
They were v. Helpful there
A great customer service
Jessica is the best person ever!!!!
Sam best employee
Very great store!!!
Lily is da best !
Poor quality products, terrible service.
Definitely recommend!
I love Lilly
Jess was a amazing!!!
Awesome place
Awesome sauce