NRG LAB Fitness Center Milford

Please hire somebody to take care of the facilities, I dont pay 28 a month to also be a part time exterminator and web sweeper. Theres a whole are by the leg machines that are nearly covered with spiders and their webs over head and by the wall. I havent even mentioned the entryway which makes it look like nobody has walked in for months. Good companies take care of their locations appearance as well as equipment NRG lab should too its a nice gym but it doesnt look like it often.

I signed up in 2023 paid a full year membership in advance. After a year I asked the receptionist to cancel my membership and she said I was all set. I received a letter today from debt collector that I owe $800.This is very unprofessional. I have multiple corporate memberships and this is the first time something like this has as happened. I have the debt collector to provide all original contract. This is very bad customer experience. Please be aware when you sign a contact.

The staff were great. The facility is good overall. Sauna was the main draw for me and my husband. However, the men’s sauna got closed permanently. My husband had to move to another gym nearby. I reluctantly had to follow since we often work out together.

Worst gym ever, they offer you a lot but everything is broken, sauna doesn’t even work…And you also have to pay $110 to cancel even tho they offer you something they don’t have it.

One of my best decisions in 2023! New Year resolution that actually worked!In January of 2023, I was in tears because I realized my health was in terrible shape ( obese, no energy, body pain, sleep problems). I emailed NRG and Laura Cunniff emailed me back the same day and met with me. She assured me that NRG would support my goals and help, she assured me that I would never feel bullied or unsupported. I signed up and got some personal coaching sections with Laura, who motivated me. I also met my goal of attending weekly classes and I love all the instructors. I feel safe and happy and supported whenever I go to either the gym in Milford or Franklin. I might not have lost tons of lbs, but I sleep better, have more energy and have many other benefits. If your 2024 New years resolution is to be a healthier You, Do yourself a favor and sign up no NRG today!

Ive used many different gyms from LA Fitness, to Crunch, to the old World Gym back in the day. As someone who is tired of crowded gyms, NRG Lab is great because its a small, intimate club with plenty of equipment for a great price. The staff are very friendly, its 24 hours and theyve added some new equipment since Ive been going here for a few years now. The regulars here are great as well. Would recommend to anybody!

Update: most spiders have been removed from the entrance, some big mf spiders are still at the front, but big improvement! 5* when the arachnids are yeeted

I’ve been going here for almost a year and have only had positive experiences. Super clean facility and 24/7 access is super nice and the staff is great at answering any questions you have. My only suggestion would be to be able to bring guests!

I definitely enjoy going to the gym there. Ive been going 6 times a week, and have really been able to push my self to the limit; it’s a friendly environment and quite environment where the people who I have ran into talking with are nice and when i have my head phones in and just want to bang out some sets it’s perfect where I can do so. I really enjoyed taking the test with the personal trainer in the beginning to know where I stood in the beginning and motivates me to push even harder to reach the goals that I want and take another test in 90 days to see where I stand next. I can definitely say I throughly enjoy this gym and definitely plan keeping my devotion to there!

Sunday morning I decided to find a gym to get back to my activities. This gym is 2 streets away from home, I thought it was perfect. However, when I arrived at the place, there was a delay to be answered by the intercom (which I couldnt understand 100% of what was said due to the hiss) while the sun cooked me. I entered and waited thinking that someone would come to show me the place, prices and activities, the gym was empty (just 7 or 8 working out) and I didnt understand why no one came to meet me. I left, I was excited by what I saw on the website but the impression was only on the website. Maybe one day when the customer is priority things will change.

I have been going to NRG Lab in Milford since they moved in and have watched the gym grow into the great facility that it is now. The staff is always super friendly and management is great! The turf is a great addition and opens the door for a variety of active workouts that I would not be able to do without.I am proud to be an NRG Lab member and plan on maintaining my membership there for as far into the future as I can see, at the moment.

I use this gym 6 days a week, mostly early mornings. While it has everything you need some of the equipment is in dire need of maintenance or repair. Since it is a 24 hour facility and not staffed at all hours it can also be a bit disorganized and messy in the morning from the slobs that workout overnight who also appear to be incapable of putting weights and cleaning bottles/rags away.I want to provide an update to this review. The cleanliness has improved a lot. So much so that i view it as a non issue. I have also seen a concerted effort to police the gym and keep things in order by the staff.

I agree with some of the other comments around improved equipment, but with the new company coming in I have seen a degrade in customer service. I had punch passes from the original company and when NRG took over the first comment was welcome to the family, but not our issue. Then after not using the membership for awhile I decided to cancel, and they said they also need to charge me a $60 yearly membership fee because it crosses the line by 10 days. When asking for options the summary was sad to see you leave the family but hope you come back. I do wish them well based on the investment they have made but to see it as a lifestyle and then lack customer service is not a place for me.

Employees are friendly. But, the equipment is old, and there always seems to be something missing or broken. It takes them weeks usually months to replace/repair anything. If someone walks in behind you without scanning their badge then they charge YOU $10?!?! Also I was stretching on the turf one time and I looked down and there is hair everywhere, gross!!!!Funny how nobody has rated this place in 4 months. Then I give it a bad review, and suddenly they have three new 5-star reviews within 24 hours! Fake reviews!!!!Also, pretty arrogant of the owner to assume I’m with another gym. Maybe I just don’t like your gym?

Im from Nebraska and came to Milford to visit some friends. I needed a place to work out and NRG Fitness was the best place to go. The staff was amazing, very kind and inviting. I really enjoyed the turf area. I felt very comfortable especially since Im not from the area and didnt know anyone at the gym. Ill definitely be back when Im back in Milford!

Cleanest facility I have ever experienced. Very friendly and motivated staff/trainers! All I hear is laughs and all I see is smiles! Also have a juice bar that is awesome! My favorite part is that they have shampoo and body wash dispenser in the showers along with towels! So, you do not have to bring anything with you! Great family friendly atmosphere.

NRG lab took over from the previous owner about a year ago. This is the gym you want to go to if you are an athlete. They added the mini indoor field. I have seen high school football athletes practicing workout drills inside. They also hold mixed functional workout sessions on the field (for an added cost) This workout looks challenging and the members participate on a consistent basis. They have added some newer barbell equipment and have really cleaned up and organized the workout area. Also, newer updated cardio machines have been added. I spoke with Luther (the owner) personally about the short Olympic barbell that was broken and needed to be replaced. He made it a point to replace it with a new one. His attention to this matter may seem trivial, but it is important to me and it shows he does accept feedback from his members even if they are from the old school of training. One area I am concerned about is the complete change in staff from about a year ago. There were many more trainers / staff on the floor until a few months ago. New ones have come and gone. I am going to update my review around September.

There’s always broken machines or the sauna is always under maintenance. The sauna takes so long for it to actually get hot. The showers are either broken or have missing parts.

They ignored my request to cancel membership just so they could charge me again, don’t go here. Also for the entire 8 months I went here, multiple machines stayed broken.Edit: it’s good to see that your company takes google reviews more seriously than customer service. I have reached out MULTIPLE times by phone, email, and have gone in person. Not a single person has responded to me still. Even mid day during “staffed hours” nobody was present. I have asked multiple times to cancel my membership which has been met with 0 response. Now I’m being charged monthly for a gym I can’t even attend because MY BARCODE NO LONGER WORKS EITHER

This is a top of the notch gym. I’ve been going here for 8 years. Once the NRG team took over they took the gym to the next level. Excellent staff and a great environment to better yourself!

4 stars because of price, a little on the expensive side. 1 Smith machine. 2 squat racks. Good amount of bench press, inclines, and even a decline. Plenty of free weights. Weights for deadlifts. It pretty much has all you need. The machine equipment seems a little old, but it runs. There also is a dry heat sauna. Would be nice to see some new equipment. The hours close at 3pm on weekends and 9pm on weekdays, making it difficult if you get out of work late and want to go to the gym late.

I am extremely impressed with the new renovations that NRG lab Milford is doing to the old Midtown Fitness. The gym feels more open already and I am excited to see the final product! Highly recommend to anyone looking for a great workout with a comforting staff!

Very excited about the awesome things going on at this club! New general manager, new personal trainers, cleaning staff on site daily, new classes coming. Had no idea this was a Silver Sneakers certified location!!!! So excited to see what else they bring us in 2020!

I love this gym! 10 stars if I could. Great place for people who are serious about working out. They have childcare for those who dont have a sitter. They also offer massages too!

Anyone want to get in on a class action lawsuit against these crooks? cancelled my membership over 2 yrs ago and they charged my cap one card 102.00 out of the blue last month.

I was interested in joining.Staff hours are ridiculous. Good luck staying in business when people cant even tour the gym on a Saturday.Pathetic.

Lots of equipment and good sized facility for the price. Sauna is a nice touch as well.

When NRG came in, they gave the gym a much needed face lift, but customer service has gone down hill. Watch out for unannounced policy changes and rest room maintenance.

One of the best gyms I’ve walked into beforeThe staff is very friendly - helps all my needsPlace is very cleanHas everything I need and at an affordable priceVery happy with this club 👍🏻

I start off each day with a workout at milford NRG lab.My jump start for the day. Jen always greets me with a smile and hello.

A great place to workout, has everything I need and then some! Staff is always friendly and promotes a positive atmosphere.

Great Gym, have lots of Hammer Strength, free weights. Open 24 hours and on a bike path as well.

Staff is friendly, classes are effective, members are respectful, gym has a great variety of equipment.

Always a pleasure to come in and be greeted by Jen who always has a single on her face and so accommodating

Its a good gym not too crowded

Good guys..no meatheads

Good weights, affordable, enjoyable experience

Used to be a good gym.

Saturday morning energy is 🔥

Nice classes and nice people.

Jen is awesome!

Excellent

Favorite place to worknout