One of the best tobacco shops I’ve ever been in, mainly due to its incredible selection, how well organized the shop is and how clean it feels, and of course the incredible light display out front of the shop! I was surprised to find white rhino glass at this shop (the white rhino straws.. in multiple different materials.. such as glass, etc) as it’s a brand I don’t typically find in any store and have to order online. However the MAIN reason this tobacco shop gets #1 on my list is due to its INCREDIBLE SELECTION OF CLIPPER LIGHTERS!!!!!! Not only do they have a round, 3-tier display of clippers on the counter with multiple different design sets, they also sell the jet clippers & zig-zag clippers, along with clippers that come with a cool case around them.. some have some mushrooms & other designs on them, & another set is more of a ‘cork’ type material wrapped around the lighter with some 420 leaf designs on them. And for cheap!!!!!!! I had asked if they sold the metal clippers, and they do not, however I showed the girl working my own metal clipper & she said she liked it so much that next time she saw them she’d be purchasing them, so hopefully they’ll be adding those to their inventory soon too!!!
Irene is amazing! Matt is amazing! Emma is amazing! And of course the owner is the best! Thank you for your kindness and help with hubbys purchase & receipt. We are appreciative.
Everyone in this shop is so nice and kind. There is always someone to help and assist me. Today I returned an item, they replaced it and thanked me for my business. The cleanest place Ive ever been in to. All of you are awesome!! Thank you!!
Im updating my review & changing it to 5 stars!!!Scott the Owner contacted me & we chatted. He really does have a top notch staff, just happened to get a new employee.Ive gotta say thank you Scott, I really appreciate how you handled the situation & took the time to talk with me. You definitely care about your customers & how they think about the service.Your awesome & I really appreciate you & thank you for a quick response.You do have a top notch staff.Thanks Irene for taking the time to talk with me today & accommodating me.Again Thank you ScottIve been coming here for about a year & Im usually in every 2-3 weeks! I stopped in to get my usual 4 Raz & was disappointed to find out there was only 1 left!!! They guy who helped me really didnt know much, I asked him if there was anything else that was somewhat close to what I wanted. Needless to say I left with something Ive tried before & didnt care too much for. I go here for the deals & prices & of course the employees are very friendly & usually know theyre stuff, but yesterday was a no go!!!Usually a 5 star service, but theres that 1 that can make it seem like they have something better go do!!!
The owner Scott is very helpful and keeps a clean shop, open late and all employees were friendly. Service, I observed, with other customers was top notch as well. I would recommend to anyone looking for a quality vape store with knowledgeable employees for ur regular product needs. Standard pricing with promotions on occasion.
Made buying a new vape mod and starter kit an easy process by presenting us with a plethora of options, helping to identify the needs and wants that we had, narrowing choices down... Tanner was SO KNOWLEDGEABLE and just a pleasure to chat with. It wasnt until the very end of our transaction, after he took so much time making sure we got exactly what we wanted for a price that was super easy to swallow, that we found out that he was staying AFTER his clock out time just to help us!! Couldnt even tell, his customer service didnt falter for a second!!The selection is huge, they greet everybody with genuine kindness, and they make sure to take care of you like youre family.THIS is how you get loyal customers!!!! 5/5 stars, no better vape shop in the Twin Cities area!!!
Very welcoming and fun atmosphere. Good prices, friendly staff, have what you need. I drive way out of my way just to visit this shop
I asked for help with an expensive item in the case. The lady went to get the key. I was there first but she proceeded to check out 4 people that came in after me. I left. She lost your company a $150 sale. I wont be back. Telling all my friends not to come here either.
Gram and DW I think his name are the coolest people!! They were so fun and kind to be around and helped me get my stuff so fast!! Also the shop is so clean and got a big selection of glass and wraps!
Rude employee upcharging on items that are priced differently on the box. Wouldnt give receipt until I begged for it and denied giving his name to make a complaint. Been coming here two years and worst experience yet
Scott resolved my issue and the guy working was very accommodating when I had an issue. Will be back!
Employees were super friendly and happy to answer any questions we had. Theres a great selection of products and the prices are good!
Thankfully Got To Check Out Incognito Tobacco & Vape Today...Looks Like A Nice Place & Nice Selection & Customer Service.....This Is What I Got Today.....(March 19th)...Nice Surprise To Be a Cheaper Option Than What I Could Find Before, Other Stores & Brands 😎👍...Wondering If This Is A New Thing... The Cartridges Being Filled Only 2/3rds Of The Way....🤔...Is This Normal For This Brand?...Trehouse Started Doing It At The Columbia Heights Locations....🤔If Someone Knows..Please Let Me Know...In The Beginning Experience around... All Carts Were Full🤷(..or a small bubble sometimes...)(Updated 4:31pm)Just Tryed It... Good Natural Tasting Terpenes, Potency & Feel For The $😎👍Just Wonder About Being 2/3rd Full...🤔But A Side From That...Tastes Good & Feels Good😎👍✌️❤️😎🏠
Just went in. Super quick and friendly service. Place is super dope looking. Good prices for glass too. Will definitely be back!
Its a fun store. Might be a little triggering if sobriety is a priority to you. But the staff and even owner are always pleasant and helpful. Would give them 6 stars if i could.
Very friendly staff & very wide selection. Also open late!
Best vape shop in mn great service prices environment etc
Awesome store and awesome customer service!! Delightful!
Honestly disappointed that I have to leave such a bad review cause they’re close to me and seem like I could’ve made friends with the workers but each time I’ve been in there they’ve given me a hard time. NO DEALS WILL BE GIVEN. BP off East River road in Fridley an exit away will give me two loon airs for $45 FLAT and here they look at you sideways when you try to buy one for an even $25. They MUST have their extra $2 in tax. That $2 cost them a customer. Also bought this brand new and within less than 4 days it’s gone and burning my throat where mine from bp EASILY last me 5 days. Also kept dying straight out of the package so that’s great. Nice looking shop but doesn’t beat the competition AT ALL. In fact they’re LOOSING HARD TO THE COMPETITIONS PRICES IMO and I’ll only be back if I have no other options unfortunately:(
Ok with the sale of faulty vapes, won’t honor a return. take your business elsewhere.
Jay and DW are the best!! Great friendly atmosphere. They Have everything you need at good prices!!
A Blissful Experience at Incognito Vape and Tobacco SupplyReview:From the moment I walked into Incognito Vape and Tobacco Supply, I knew I was in for a premium experience. The shops ambiance strikes the perfect balance between sophistication and comfort, appealing to both the vaping aficionado and the curious newcomer.**Product Selection: 5/5**What sets Incognito apart is its vast and carefully curated selection of products. Whether you are in the market for high-quality vape juices, the newest mods, or a variety of CBD products, this shop covers all bases with an eye for the needs and wants of the consumer. The presence of rare and artisanal tobacco offerings is a delight for the connoisseur. The level of dedication towards providing a wide array of choices is evident, and its impossible to leave without finding something that suits your taste or piques your interest.**Staff Knowledge and Friendliness: 5/5**Each staff member I encountered was exceptionally knowledgeable and passionate. Their expertise on the nuances of their products was impressive, and they were eager to share their insights, whether I had questions about the latest vaping technology or the best tobacco blends. The staff’s recommendations were spot on, and their attentive service made my decision-making process both easy and enjoyable.**Store Atmosphere: 5/5**The shop’s atmosphere is nothing short of inviting. The clean, well-organized space greenlights an unhurried browsing experience. The lighting is just right – neither too harsh nor too dim – creating a warm and welcoming environment. Incognito’s thoughtful layout highlights their products beautifully and facilitates an effortless shopping experience.**Pricing and Deals: 5/5**Pricing at Incognito is competitive, offering excellent value for the quality provided. They regularly feature deals and discounts that are genuinely worthwhile, making high-end products accessible to a broader audience. It’s clear that they align with customer satisfaction over simply pushing sales, as the staff enthusiastically promotes the specials that best served my needs and budget.**Overall Experience: 5/5**Incognito Vape and Tobacco Supply excels at delivering a customer-focused experience that’s as unique as their product range. The combination of a comfortable shopping environment, engaging staff, and top-tier product lineup makes for a distinguished and unrivaled local business. My visit to Incognito was more than just a shopping trip; it was a foray into a community passionate about quality and service. This is a place that honors the vape and tobacco culture while continuously adapting to the ever-changing market preferences and trends. Incognito stands out as a beacon for those devoted to the vape and tobacco lifestyle and I am eager to make it my go-to destination for all my supply needs.Whether youre a seasoned vaper or a curious shopper, your search for a stellar product and service experience ends at Incognito Vape and Tobacco Supply – a five-star haven that undoubtedly merits repeat visits.
The girl helping me was super nice and helpful her name was Brittany N. I dont remember her last name. The one with the tattoos. Im definitely coming back to this store now.
Best tobacco shop in town. Open till midnight, which is awesome, but thats the least of it. Staff are great - especially the owner, his Cuban vibes are a big part of the atmosphere. Cigar humidor is great, and having a knowledgeable, passionate tobacconist to go in with you and make recommendations makes it *chefs kiss*
Keyboard very friendly, very upbeat, careful. You guys didnt really nice job. You could have more coils, dont. Dont have enough oils for your E6. Once you fix that, you get 5 stars
Great place 2 for 15! Go check them out
Noticed the new business when I was nearby for another purpose and stopped in to see if they had a humidor. Owner Damien was welcoming and excited to show me the new and state of the art humidor, and the selection of cigars, which appear to be the finest in the area. Definitely returning!
Best smoke shop in the metro—Sam was working when I went in and she helped me find exactly what I was looking for, didn’t try to upsell me, and to be honest she just has super good vibes. 10/10/10–recommend you check these guys out, whatever you need!
Best local smoke shop in Northeast Minneapolis by far, the workers especially and all the products make the smoke shop my number one go to every time. Prices are always better than expected but the people that work there are the best part of shopping here!!! I definitely rate it 11 out of 10 by far!
Came in got helped instantlyTop notch service
Scott was a great help. I called in with questions and he called me back within two minutes with all the answers. When I arrived I found Scott to be a great help. He was very knowledgeable on all his products. He also gave me the best deal I could find. Beat everywhere store easily. I will continue to do all my shopping there until I have a bad experience or they go out of business.
The staff here are very friendly and knowledgeable about their products. They offer a nice selection of different products. They also have a type of reward program. I would definitely recommend
Very small and limited selection of vape juice and coils. The cashier seemed a bit annoyed to help me. The store itself was nice and clean, and welcoming, but I probably wont be going back.
I love coming here it’s so convenient and the ppl are amazing. I deal with Sam a lot of the time. We have grown on each other and built that customer service relationship she’s the best!!!
Great place. Got everything you could possibly need. Came the first time because my usual smoke shop was closed and these guys were open late. So long old smoke shop. Ill drive the extra mile to these guys from now on.
Good deals, great selection, convenient location.
Friendly staff, and great selection
Very friendly helpful and professional individuals and very organized and well put together store. Its very close to me as well so thats very convenient for me. They always have everything I need and everything else for that matter. Definitely get 5 stars from me!
The manager is professional. Willing to do whatever he can for his customers. Will be returning.
I go in someone greets me, the employees greet me as well, they got a variety of things to buy in the shop, they have always had a good cbd selection, all kinds of wraps and cigars, they sell menthol, they even have wallets that protect from scanning from other people (in shorter terms), they I.D., they got a bunch of good ish to buy there and I tell everyone to go there.
Lani and Sam are great! Highly recommended, store is super clean and modern inside. Employees were super helpful with everything!
I’m confused, some of the posts say you’ve been open for four years… the place I went to was a former tire shop in Fridley, maybe you’ve expanded and wish you the best if you have
Great service very clean store and a wide selection for all types of consumers I’ll drive the extra mile for the products they keep.
Wonderful selection and extremely helpful staff, would definitely go back to.
I’ve been coming here for a few years and it was my favorite vape shop until they decided kids can’t come in?? Apparently I’m trying to buy my 4 year old tobacco products. Won’t ever be able to come again because I always have her. If you’re a parent don’t come here.
Really cool 420 aesthetic collection! I got a stunning Backwoods longboard with light up wheels. Sam was really sweet and walked my longboard to my car. She even helped me order another longboard!
Great staff, informative, knowledgeable and friendly. Great selection of products and good pricing/ deals. Highly recommend.
Best tobacco shop in town handd down. The employees are super nice and helpful.....
The customer service is impeccable every employee is very respectful and they make u feel like you’re valued. Sam & Mel are absolutely amazing 🎯⭐️👯
Amazing Place to shop at. Sam was helpful and amazing with the customer service. They have all you need. Best place to shop at
Great people working there.
Love the style of this place and the checkout person was really nice and super helpful will diffidently be coming back !!!
Alot of options for tobacco to cbd great staff thay are very helpful and friendly
Amazing customer Service. Wonderful service. No better hospitality I’ve ever received! Check them out!
This store is great. Wonderful customer service, fair prices and an all around pleasant experience.
Love this place here almost everyday love the atmosphere clean an staff is amazing!!! Very respectful i hope they keep it open for while!!! Every visit is worth itS/o to the ladies most of all though 🤎🤞🏾
Best tobacco shop I’ve ever been to
I have been a loyal customer 4 years but the customer service has been horrible since the move never answer the phone then hangs up on u i well definitely taking my business back 2 sarahs
The customer service here is great ! By far my favorite smoke shop to go to and they have products that i have yet to find at and other stores
Customer service was amazing. Sam really went out of her way to help me.
All in all, the best tobacco store Ive been in! Definitely a very friendly atmosphere towards the customers, major plus in my books! Great prices!
Excellent customer service and lots of products to choose from , the lady behind the counter super helpful
Super friendly ladies. Nice atmosphere. One of the more well-put-together smoke shops Ive been to keep up the good work
Amazing and helpful. Really nice people also really bright and colorful in there. Definitely going to be going back.
The employees are always welcoming customers as soon as you enter the shop. My favorite place above all tobacco shops.
Great staff, knowledgeable and very friendly. I highly recommend them for all your smoking needs.
Had a wonder Time over at incognito tobacco and vape store, they have a wonderful selection of vapes and or other products you can come and check out … the service employees here are awesome and more them willing to assist you in finding any product needed !!
Great customer service! They have a wide variety of selections. Will be going back!
Very friendly staff and a great selection! Will definitely be coming back in future!
Good deals for black Friday. Purple power needs to be kept in stock. Other location doesnt have it.
They have fantastic service and great prices. Definitely go here!
Great people and great store! Always enjoy visiting with the folks that are there!
Great prices, store feels kinda bare though. Nowhere to lock up a bike.
Always have what Im looking for in stock, very clean and organized and everyone there is chill 😎
Best place ever.. definitely my all time favorite
The staff is amazing and I would recommend the store to anyone looking for a experience.
I love the the people who work here & the products never fail on me & good prices for elf bars !
5 stars May 2024
Brittany was a great help. Knew exactly what I was looking for right away
Customer service is always great & they treat you like family all the time
Cashier is super amazing so helpful and made shopping simple 😍 ❤️
I love this place and sam the wonderful lady that works there is awesome !!! Thank u
Very helpful and friendly have everything I was looking for thank you Scott for everything today thank you Scott for everything
Very kind and helpful staff, great store!
Great customer service definitely will be going back!
Great service !!
What a welcome new shop in the neighborhood!!!!! Staff is friendly and prices are LOW 😍
Best tobacco shop no lie great location my go to stop for vapes 4sure new location is awesome
You Guys and gals are very professional appreciate the kindness
The friendliest vape store employees !We will be back 😍
Hours are changing!! 10am-8pm Monday-Friday. Saturday 12pm-8pm Sunday 12pm-6pm
Sold me a broken butane lighter won’t light up
Excellent help and great selection!
Friendly, and knowledgeable service.
Sam was super helpful and knowledgeable!
Good quality products!
Every thing was awesome!
Great store
My go to store on the daily
Excellent service
Excellent
The owner of the place is very friendly, attentive to what you need, with a wide variety of products
- Address:251 57th Ave NE, Fridley, MN 55432, United States
- Phone:+1 763-205-6592
- Monday:8 AM–12 AM
- Tuesday:8 AM–12 AM
- Wednesday:8 AM–12 AM
- Thursday:8 AM–12 AM
- Friday:8 AM–12 AM
- Saturday:8 AM–12 AM
- Sunday:8 AM–12 AM
- Small Business:Yes
- Kerbside pickup:Yes
- In-store pick-up:Yes
- On-site services:Yes
- Delivery:No
- Same-day delivery:No
- Wheelchair-accessible car park:Yes
- Wheelchair-accessible entrance:Yes
- Quick visit:Yes
- Credit cards:Yes
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