Cirby Smoke Shop

I have been going to the same smoke shop for at least 10 years employees are friendly and nice I highly recommend this smoke shop in Roseville

Horrible customer service they sell broken items dont offer refunds or exchanges. You sold me a broken electronic cigarrette not only wasnt broken it was the wrong flavor . I asked for a vanilla you sig with nicotine and I walked out and I noticed it said 0 nicotine so I went back and he goes here is a white grape when I got home and I noticed it was meant all and also it did not work I went back with my receipt and he would not exchange it for another wine horrible customer service badd business will never go here again

Wow, just wow! Are zero stars an option? Absolutely terrible customer service! I came in on Fathers Day at 8:12pm and this place listed 9pm close. The owner was on the phone when I arrived, so I asked him to point to the vapes and would let him know when I was ready. He was irritated from the get go and while still on the phone 🤦🏾‍♀️ followed my every move (in other words, eye movement) since theyre all in the same spot. He had no knowledge of the vapes and wouldnt let me hold the box to read and find out. After buying 2, I tested the first vape which was terrible and swapped it for a different brand. While looking, he sighed super loud and stated he closed at 8:30pm pointing to his clock that read 8:18pm. I told him it said 9pm online and was ready to walk out at this point so I quickly found a different vape to exchange. On the first purchase when he asked for my ID, I said sure thing and while getting my wallet from my purse, he practically yelled for my ID and I calmly said I know, its in my purse as you can see. Im super laid-back but not afraid to speak up practically when being someones punching bag for no reason. The ONLY reason I didnt entertain to this harassment is that my dad died on Fathers Day 3 years ago and Id been crying for 2 days straight and wanted to keep the high from getting myself out of the house for the first time all weekend. This guy is unbelievable! What a joke and his vapes sucked. They lasted about a week, were overpriced and had no flavor. My boyfriend said the one I got him broke after a few days too. Never again! Save your $ folks and go somewhere else.

Bad customer service... attendant harrassed me the entire time I was in the store, gave me the wrong product, and was very rude in the way he spoke to me. Won’t be going back.Update:It’s been a couple years so I thought I’d go back and try it out again. I had to search what their vape juice flavors were because the attendant didn’t know at all. He also didn’t know the price of the bottles of vape juice, and asked me for the ‘usual price’, and then one of the items I paid for was wrong. If I could change my review to less than one star, I would.

This place rocks! Im in a wheelchair and the guys working there are great. If they see my pull up, they come out to bring me my smokes, or always open the door for me. Cant say enuf about their service. Highly recommended!! Greg

Awesome customer service. Bought my first rig, a small bubbler, and my usual 3 packs of swishers. When I filled my piece with water it began dripping out of a tiny hole at a connection section. I called the store and Sunny told me to come exchange it for another one. It wasnt the one I really wanted but he let me keep the extra nail so Im happy. Thanks Sunny!

Rip off! Will never go back. Dont mind 25% extra profit on bowl screens,but screens are so cheap and thin they wont last gone. If your going to charge more than ANY other smoke shop at least sell a quality product

Asked if the vape cartridge i was buying worked with the one I told him I owned. Repeated the question 3 times to make sure I didnt buy the wrong cartridge.... Name brand stuff.Wrong. They dont work together. Same problems with their CBD products. The guy acted like he knew exactly what I was looking for and even with me asking specifically what a product is for, the guy straight up lies. Not cheap stuff either! Learned a lesson, and will not be back

Late to open at 8:30 doesnt supply quality merchandise. Do not support this business.

Says they open at 8:30 I was there at 9:40 I called and he said he will be 20 more mins. I went to Starbucks to wait. He never came 10:15 store still closed. I counted 6 customers try to get inApparently this place doesn’t want your money. So don’t give it to them

This place sold me the wrong coil and said it would work and it doesnt. I went back and they wouldnt refund my money or anything. Horrible customer service. Disappointed becasue we go there all the time. Cheapskates. Bad business.

For the two times Ive been here, the gentlemen that work here are very friendly, patient and helpful. I also really enjoy their larger incense!

They r never opened on time they r suppose to open at 8:00 it is 9 now on a friday bad. Business .or chang u time to open

Great customer service good price for tobacco products I highly recommend this place to all my friends

Decently clean, the employee knew nothing of what he was talking about, nothing was well stocked, very limited selection.

Dude is always cool and happy to help. Always get my smoke stock here!

Not when they dont open on time!!! people dont waste time in the morning

Terrible. Tank leaked on day one. Went back 3 times, tried to fix, but would not refund. AVOID!!!

Great selection of all kinds of stuff like Vape supplies, pipes, rolling tobacco, accessories

Great selection on e juice... Plus mods and tanks are good.

Love the nectar collectors in here

Nice people. Good service. Never disappointed.

They werent open in the morning like Google or their sign said

This place is awesome the owner is totally cool

Nice little smoke shop with good prices

I really, and truly wanted to have a

Great deals and service

Decent prices

Good pirce

Quality peices