Massage Envy

The service was nice, but the massage itself was very disappointing. Despite repeated requests to focus on specific areas, the masseur did not follow through. When I asked for more pressure, I was told to request a different specialist next time. While I dont like a lot of pressure during a massage, this one was so weak it felt more like a touch session. The masseur seemed more interested in adjusting the sheets than actually massaging. I considered ending the session but chose to avoid conflict. I regret paying for such a subpar experience and will not be returning. I cannot recommend this place.

Went today for my first time. I was a little nervous at first, but the front desk staff was phenomenal. When they checked me in and sat down with me and were very thorough about the process. My masseuse Sally was patient, kind, and was wonderful! My esthetician was also wonderful! I was very satisfied and I definitely will be going back. Hoping to take my self care as a priority this year!

You can never go wrong here. It’s my little heaven in the middle of crazy. lol I consider it medically necessary as my shoulders are routinely tense. Stassia makes my muscles melt like butter.

Just got my membership, Jenny did an amazing massage no complaints. I hope the service stays being great 👍

I received a gift card for my bday for massage at the studio. I came, had a nice massage. My gift card is for 85$ . At the end they told me if I dont sign up for the year massage costs 135$ but on web site i didnt see that info. Is it scam? I signed up not to pay 135$, its not worth that money. and now I read all this review, and i dont know whether I did right or not. The massage I liked. Also, I dont understand the gratitude for 25$ if I paid for massage already 85. Who earnes 100$ per hour??? 🤔 and cancelation policy is strange to move or a note from a doctor. Now I feel weird...

Kayla (front desk supervisor) an absolute disgrace and disservice to the establishment. I travel here from Brooklyn NY specifically to come here and have referred 4 people to come here also from Brooklyn. Shes unprofessional, rude and racist. I am never coming here again and have assured to cancel all services including for my referrals.Damon is absolutely amazing!!! Its unfortunate however, I will never come to this place again and strongly advise anyone else to prevent the trouble.

Please BE CAREFUL of this location. Management at this location DOES NOT care about the HEALTH and SAFETY of their staff or customers. I had an appointment and called same day 3 hours before my appointment to let them know that I was feeling ill and was going to get tested for COVID. They cancelled my appointment and charged me half my service and a fee. (I guess they expected me to come in) Im so glad I did not go in that day because I was tested positive for COVID. Management requested a copy of my test for a refund. Val who is the district manager declined my request and mentioned their 5 hour policy. I will no longer be coming to this location anymore. Although I understand their policy, we’re going through times where someone can get sick which can affect others. Massage Envy should be ashamed. Terrible management and terrible customer service. I’m shocked at how awful this location treats their members. I allowed them to try and make it right and cooperated but all they seem to care about is their unethical policy which SHOULD be revised.

The worst Massage Envy location. Its very unfortunate that this is the only location on Staten Island. Management is terrible and they could care less about your service. You would think spending over 100$ for a service the front desk personnel or manager would ask how your service was. Theyre more concerned about fully booking their services for the day. Rude, snotty staff and a very unpleasant experience. Ill be taking my business else where until hopefully Massage Envy gets their priorities right for this location.

This place is fabulous. My masseuse Damon was amazing. Damon is visually impaired and that’s what makes him very unique and you wouldn’t understand the excitement going through me when I saw that. He gave me an excellent message and stretch and gave off a wonderful first impression for the company. He will be my priority masseuse from now on.My mother just recently went there. She has diabetic neuropathy and her masseuse did amazing. She was anxious going in but she came out very happy and relaxed. Her masseuse is currently pregnant and I wish her the very best and safest delivery!

Lauren was very professional, and great was even down to earth stress-free just talk about whatever ,feeling I was on cloud nine thank you.

Ii really love their massages and facials. Jennie is the best for massages. Always leave with a wonderful brain fog. Wendy is terrific with the facial. Started me on a new facial routine and my skin had never looked better. It looks younger and healthier.

I like this place. While commercial and somewhat generic my experiences with the therapists have been quite positive. Theyve been very competent, responsive, and professional. My only gripe is the hard sell for massage add-ons although I did purchase a membership because I go regularly. The app is pretty intuitive and offers an array of utilities of which I find the scheduler most useful.

Damon was absolutely amazing!!! Be sure to ask for him specifically. This was one of the best massages Ive had in a very long time. He was extremely professional, knowledgeable, and a phenomenal masseuse. I highly recommend !

As others have stated, the hard sell for add-ons and packages is why I would not return. Came in earlier than requested and the lady was doing intake for a good 20 min along with trying to sell. I repeatedly said Im not interested, but she kept pushing. That right there is a buzzkill. Ppl come for a relaxing service..not to feel forced to buy something! Massage started late. Masseuse didnt focus on any areas mentioned at intake and to her. Massage ended earlier as well, so did not get my full hour. Place is clean, BUT smells very mildewy and unpleasant. Maybe from very old carpet? Def needs updating. Massage oil did not smell pleasant either. Upon leaving, yet again, the lady tried to sell me packages! I couldnt believe it. Like can I just leave to go home and relax?! That was another 20 min, until I finally said- OK can I leave a tip cuz I have to go!

Most unprofessional establishment I ever been to ! Impossible to talk to any manager EVER, always try to charge you for everything and sell you anything they can. Just rude in general. Was still being charged behind my back monthly after I canceled. just save yourself the headache pls.

Your mileage may vary. It depends on therapist. All the really good ones Ive followed dont stay long. Very clean and relaxing setting. Bathrooms always clean. Front staff always pleasant and helpful. There stars because its very difficult to get an appointment in near future. I dont like that if you are a member, they auto pay for a session every month and if you cancel it, you lose any that are banked.

With everything going on I needed to relax. I scheduled a facial and a massage. I was impressed on how clean the place was and how they are ensuring the safety of everyone. The front desk was very friendly and helpful. I felt amazing after my services. Virginia and Saul were terrific! Thank you so much!

This place is beautiful and clean, and staff are nice. The reason Im giving only 2 stars is because I came for a facial, which I usually do in Brooklyn, but now I moved to Si and find this place with good reviews.. before booking the appointment I asked them if they give a professional facial and explained them my concern, they said sure we can take care of it. The girl that did the facial did a good massage, but couldnt take care of the problem and said I have to see a dermatologist which is completely not true because all facial places that I went before were doing a great job with that. So basically I feel like throwing the money to the garbage because I came ONLY for this small problem, and went out with the same problem. So now I have to go and spend again money by a diff place. In a few words : if you want to get a relaxing massage this is the place for you, but If youre looking to get a professional facial this is totally not the place!

I was impressed with my daughters experience with Massage Envy in her home town area in Ma., so my husband bought an introductory massage for me as a birthday gift. I was so looking forward to having an experience that would lead to ongoing scheduled sessions throughout the rest of the year as my husband, sweet man, said he would pay for them. Thats a pretty cool birthday gift!Anyway, the reception area was very appealing, and I was offered a warm drink, It was pretty cold outside, while I registered. Soon after I registered, my masseuse came out, introduced herself and escorted me to my room. The room was cold, I mean cold, and I complained, but Jenni told me that the thermostat said 70 so I dont know what the problem is, the table is warm though. In retrospect I should have asked for another room or rescheduled, but it was my birthday, my husband was coming back in an hour to continue our celebration, so I just sucked it up.I had asked for a medium pressure Swedish, but I got mild rubbing. I asked for neck and shoulder concentration, I didnt get that. The table was warm but the room remained cold throughout the session, so the cover sheet was cold against my body when it was necessary to move. On my way out, I checked several other empty rooms, and they were markedly warmer than the one I was given. I complained to Brittany, the Spa manager,(I believe that was her name), and she said the best she could do for me was schedule another massage at the introductory rate!After having verbally accepted the best Brittany could do for me and discussing it with some of my more massage services savvy friends, I decided that what wouldvebeen best for me was to have been totally comped and rescheduled.

Their service is so great. They are able to fit me in whenever I need them. Their prices are an investment, but its well worth the price.They have soany services besides massages, like stretching and facials. Definitely worth a look into it. Its high quality with professionally trained therapists. I feel so much better after each time I go.Theyve helped me with my back and knees. Took out knots I didnt even know I had!The people at the front desk and answering phones are very knowledgeable and very polite.

My membership is actually at the Lake Grove NY ME and I was disappointed in the facility on Staten Island. At the Lake Grove facility, there is a quiet tranquility room where one can wait. The waiting room in Staten Island feels like a Drs. Office. I was happy to get a last minute appointment for Sun July 2 for a massage. When I got there, I asked for the deep muscle rub add-on and was told no problem. When I get into the massage room, the therapist informs me that she an not do the deep muscle treatment because of her health issues. O, but it would have been nice to know this ahead of time. When I booked the massage, I should have been informed that the particular therapist recommended could not provide certain services. Disappointed.

Massage was good and staff was very pleasant and clean place. Just finish having a 30 minute stretch and 60 minute massage. Yes i paid for 30 minute and 60 minute but didnt receive that. They are pricy when you arent receiving what you pay for. 30 minute strech ended 10 minutes earlier, in at 11am and out at 11:20am (appointment was at 11). Massage was 12pm appointment, i was in at 12:35 and out 1:20pm (thats 15 minutes earlier) SO a total of 25 minutes is what was owed. Go figure. Other than not receiving the full amount of time i paid for, rest was good.

The massage therapists thus far have been great. the rooms are very clean and so far comfortable in temperature, too hot is not good and too cold is not good either. the reception is very clean, the front staff have been kind and attentive. I agree, the only issue i have is appointment availability, need more staff and or open up more spots in State Island :-)

I have never recieved a facial before getting one here. It was very relaxing and helped my skin a lot! I used to have semi-bad acne, but now after getting consecutive facials my skin has been clearing up. They are also super nice and considerate. Saul and Julie are my favorite estheticians! The front desk people are also very attentive, friendly, and professional.

I had the best experience at this location! Ive been coming here for months and they never disappoint. The front desk was so helpful and friendly. The massage and facial was absolutely amazing. Both the massage therapist and esthetician were so friendly and so helpful. I highly recommend this massage envy!

Going to ME since it opened, but they lost me today. I had Jenny for a masseuse. She was discompassionate, no personality, very abrupt and she wasn’t even a great masseuse! Someone should give her personality lessons! I wasted a perfectly good hour and a half massage, and I go every month, whether it be my home in Florida or my house upstate. I have never met a more cold masseuse as JENNY! And no one, not even her, asked if the massage was good! I never had such a disappointing experience in my life!

I was able to schedule an appointment the same day. The person that did the message was wearing a mask and I was feeling very comfortable. The place was very clean. Smelling well. Sheets on the message chair where also clean. I was satisfied with what I received.

I had a FABULOUS 90 minute massage on Friday, May 14th, 2021 with Christina. It definitely will not be my last with her. I Highly recommend her to anyone considering getting a body massage. I plan on booking again with her in the near future. After losing my husband from Covid on April 18th the massage I received was a God send. The whole experience was relaxing. Thank You for such a wonderful experience!

My husband booked me a prenatal massage last night via telephone with a representative at the Staten Island massage envy location. I’m 36 weeks pregnant so prenatal was stressed MANY times. The gentleman my husband booked with advised I get clearance from my doctor if I was high risk because I’m so far along, he said i was not high risk & they continued to book my PRENATAL massage.Once everything was booked I was told to arrive 10 minutes before my appointment, call when outside & to make sure I have a mask. As my appointment time came I called when I was outside and the receptionist told me to come inside.This aggravating experience started as I got to the front door. I was literally bum rushed by two females. One asking if I have an appointment and the other holding a thermometer 2 feet from my head expecting the thermometer to read from so far away, then getting frustrated that it wasn’t working.. again I was barely in the front door!.. I told the one girl I JUST hung up the phone 10 seconds prior to walking in and ignored the second girl that bum rushed me because she was having her own issues trying to figure out out to use a thermometer.Upon arrival I had to wait for my room to be ready, completely fine & understood, yet I’m still aggravated with the way I was approached when I walked in the front door but I was trying to relax.My room is finally ready and I go in the room and wait for the massage therapist. She comes in and instructs me on what to do & says she’ll be back. I look at the bed and it’s a regular massage bed, no prenatal set up at all ( I’ve had prenatal massages with my first pregnancy many times and know exactly what to expect) the massage therapist tells me “oh I didn’t know this was prenatal” I said excuse me? The receptionist that booked with my husband last night was very aware it was prenatal & made sure he wrote it in my appointment. She said she didn’t have any idea why it wasn’t showing on her computer.. ok mistakes/accidents/glitches happen. She says she’ll be right back with the PRENATAL set up.The massage therapist comes back with a pillow a little tiny bit longer than a normal sleeping pillow and tries to tell me to bear hug it and when she’s working on me she’ll roll me on my stomach according to the areas she has to get to on my back. EXCUSE ME?! IM 36 weeks pregnant I AM NOT TOUCHING MY STOMACH TO THE BED! What is wrong with this place??! So I told her I’m not comfortable with that and she said well this is the only prenatal massage we do it’s called a sideline massage.No thank you. This isn’t what I was expecting & from being aggregated from the second I walked in until being told I’d occasionally roll on my stomach just pushed me over the edge and I said I’m not going to have this service done thank you anyway.As I get to the front the massage therapist was clearly annoyed and said she’s refusing service & walked away. REFUSING SERVICE BECAUSE THE SERVICE MY HUSBAND REQUESTED YOU WERE NOT CAPABLE OF!! The receptionist got annoyed as well when I asked her to make sure my husbands card he left on file wouldn’t be charged but I’m sorry it was not a refusal for no reason. I’m not sure if any of the women in that location have ever been pregnant & I doubt it because they all would not have gotten so nasty when I wasn’t able to get what I thought was a prenatal massage. Very unprofessional ladies! Also, this location should NOT ADVERTISE prenatal massages because they DO NOT offer prenatal massages where your belly goes into a pillow and there is absolutely no stress or pressure on your stomach. Such a shame ive been here many times and I’ll NEVER return. From being bum rushed the second I walked in the door to the attitudes when I was refusing service for something that could have harmed my child. Absolutely horrible experience.

I have been a member of Massage Envy for over 7 years. I received a massage from Kristina today and it was heavenly. I highly recommend her. My only complaint is it is very hard to get an appt. I think they are understaffed and hope they rectify the problem soon.

It is almost impossible to get an appointment here. I had to go to another state to get an appointment for a massage. Ive tried to schedule an appointment numerous times but to no surprise nothing is available... no one ever answers the phone when you call to schedule so have to request via the website at this location and today was the FIRST time they actually called me back. I even tried to go in to make an appointment 2 months ago and unless you are a Staten Island Housewife or unemployed you cannot get an appointment. The only reason I went out of state was because I was given a gift card wanted to use it for my birthday and really didnt want the person who purchased it for me to waste their money...I wish I got a gift card to a different place.... Trying to plan a spa day shouldnt be stressful.I guess they got the name right though... Massage Envy because you envy the people who can actually get an appointment.

The only reason I came and loved this place was because of Saul, the guy who did my facials - he was amazing & he recently left . My most recent experience made me realize how amazing he really was was because of the bad experience I had with someone else doin my facial . She didn’t even ask what I wanted , what I needed , what issues I have with skin. I felt like she was just putting random stuff on my face to let the time go by and try to get me to buy some. Thank God my account ended when Saul left. AND when my account ended I had four sessions left which the staff failed to tell me will expire. So I was forced to schedule some last minute sessions to not lose money I paid , and so far one was horrible . My massage wasn’t bad - BUT it didn’t start until 15 mins into my session n she ended ten minutes early . I pay for a full hour - n this is a pattern I noticed with all my facials n massages . I’m paying for an HOUR , not 40 minutes . I’m glad my year is over - I only recommended the place for Saul but now that he’s gone I’ve told people to avoid it. For the price I have not felt it was worth it , especially now Bc they got rid of membership perks. I feel bad Bc everyone is really nice, but I just don’t think they are worth it.

I have been a member here for over a year. I have always requested a firm massage and usually dont have any complaints. The last time I went however I received what amounted to the massuese moving my skin around with barely any pressure. Not the fault of massuese as I was scheduled with someone how doesnt have the ability to perform a firm massage. It was so bad I honestly couldnt wait for it to be over. Not to mention the room had to be over 80 degress, much hotter then the rest of the facility. Its obvious some of the people working there dont take the time to schedule you with someone who matches your request. I decided to cancel membership and will take my business elseware.

I have been going to Massage Envy on Staten Island for years. About a year ago I had bad knots in my back that needed to be taken care of immediately. One of the receptionist recommended Matt. He did a great job taking care of my problem and felt great afterwards. I have been seeing Matt ever since and highly recommend him. The whole staff is very professional.

I called about same day appointment for 2 massages. Nicky (Nikki) claimed to be the supervisor/manager said there was availbility. I called back a few minutes later to confirm the time & was told no appointments were available. I referred to the conversation we just had & asked why she didnt inform me there was no availability. After some excuse about appointments are preferred.I gave up. Not only is it UNPROFESSIONAL to LIE to customers, it does not serve as good business practice to turn away potential customers. I would have attempted to reschedule & even used other services if I had been honestly & properly informed that massages were not available on the same day. I am happy I learned before wasting my time & my money.

Would give it negative 5 stars if I could. Had so many issues in the past I’m hesitant to ever go back even if I’m desperate. I used to have a monthly plan but it was always hit or miss and I’ve also had a major problem with some of the snot nose front desk staff. Here’s some advice, ask for Eddie and also don’t use anyone you haven’t been recommended because I don’t know where they get some of these people. It’s not only me, friends and acquaintances had the same let downs. They aren’t exactly cheap and it sucks to have a poor experience when you’re trying to relax.

Just finished a wonderful massage with Eddie. I have a lot of stress which causes tightness and knots in my neck , traps and upper back. He is very knowledgeable and knows what he is doing. Hard to get an appointment with him but well worth the wait!

Was given a free massage by my new boss following a crazy month of audits at work. From the first massage in May of 2015 until now, I have had excellent service. Following my first massage I decided to give myself a monthly gift so I joined the club. I had the same masseuse every month with who I thought was great! Catherine. Deep tissue every time and conscentrated exactly where I asked, which is usually neck/back/shoulders. Today I had someone different, who was also good. She did ask what I wanted which she try, but I was really tense today so she struggled. I felt terrible as she did try and was very nice. She also gave me a few tips, or she,called them homework to help me daily. Sadly, I dont recall her name. Anyway, I have had only positive experiences and will continue to go. I have also given a massage and sugar foot scrub to my father who is disabled. He said he was,treated like a king! Definitely pleased with Message Envy!

Reception staff unable to handle simple issues. I bought a gift card there and the payment was withdrawn twice. After my request, the second charge was refunded and the gift card already given was voided. If possible, find a place with more adequate staff.

So today me and my sister walk in and we were in sweats with our hair up .... we walk in with four employees in the front desk .... there was no hello , no how are you, no how can I help you... just four women giving us the dirtiest looks I have ever encountered in my life... I said hi how are you ladies .... still no hello... I said is there an availability for today if not I’d like to make in a appointment ... she didn’t even check just looked at me up and down and said no ... I said ok no problem they didn’t ask me to make an appointment for a later date or nothing so I walked out .... I then drove away and called.... acting as if I wasn’t there and asked if there’s an availability and they said LET ME CHECK .... when would I like to come in. I’ve never felt so judged this location on Staten Island needs new people they are rude . It doesn’t bother me that they were booked it was the rudeness that bothered me I’ve never felt to judged

I have always had very positive experiences over the past 10 years and will continue my membership because all of the therapists and front desks associates have been professional in the services. Going there is always something I look forward to.

I love and recommend this spa 100%😊🌷 rose is excellent!!! giving the most amazing and relaxing facials 👍🏼AndRoslyn is so fantastic !!! ,..with deep tissue massage 😃☝🏼 90 min a must !Great staff very friendly and helpful ,spa always clean and well maintainedAwesome new look (was recently renovated)

Massage was ok I paid for 60 min and did not get 60 min there was like 15 minutes left and she just stopped I was surprise. 1st time going there. The staff was very nice and helpful but really upset about paying for 60 minites and got like 45min oh and didn’t do my feet at all every other place that gave me a full body .massage always ended with a foot massage.

Ive been a member for a year now. Always go out of state but this time decided to go to the Staten Is ME. Decided to do a 90 minute...went in about 9:05 and was done by 10:20. That included a lil talk before starting. Definitely not 90 minutes. Asked for more pressure was too soft. Left with a headache. Not satisfied.

Jenny is amazing! Just wish thry had more availability for the weekends and took the full time to give you the massage you paid for! But all in all a very relaxed place

I just got a facial from Julie she was very thorough and did a great job. It was very relaxing and I feel refreshed and skin is clean and clear. I will be coming back.

I have been getting my facials at Massage Envy for a while now and I am very happy with Lydia (not the correct way to spell her name; sorry). Very professional and good skin results

Love it all the staff is so friendly and helpful. Dawn is my massage therapist. Always a beautiful session with her once a month its my favorite day to look forward to.

Lauren is great I recommend her 👌

Very Nice Clean Welcoming place to go at 50yrs old and something 😁 and relax while they work on you whether a massage or facial or anything else and you come out feeling and looking at least 40, hehehehe , a place for both men and ladies but ladies its a Must place to go get the best relaxing facials ever and get away from life and do you for about 60min, guarantee to walk out in cloud 9 for days out 👍👍👍👍

Waits as long as 6-8 weeks to get a weekend appointment for a couples massage. They take your monthly fee but then never have slots available on weekends.

Affordable service and very attentive staff. Fantastic massage therapists. Will go back again. Discount for eligible Northwell employees.

SO AWESOME. Theres nothing like calling to try to book an appointment, getting immediately put on hold, and then hung up on while you are waiting! This place has zero customer service. Ive tried calling and failed to get through a couple of times in the past but was hopeful that this time would be different.

Just finished an awesome facial with Domenique! It was my first facial and I really loved it! She was fantastic and I cant wait to go back!

So far so good

Damon techniques are great , really knows the craft of massage therapy and healing ,I highly recommend him.

Friendly staff great massages wouldnt be going back for facial though not for me.

I love the relaxing clean environment. The staff is friendly and efficient and Stassia my massage therapist is wonderful.

Wonderful massage by Roslyn and facial by Lydia. Never have an issue with bookings. Great job!!

I just want to say to definitly recommend Massage Envy on Marsh Ave and Miranda O’Shea she’s very informative and guided me in the right way !

Come here if you want to get rubbed by a stranger or maybe a new friend. Thanks Jen! You were great!

I had a hot stone massage from Ana which is above and beyond my expectations.

Awesome feeling. Excellent service. Transferred 2 of my sessions without a problem.

Jen gave a great deep tissue massage

Need to book months in advance if you need specific dates and times with your favorite masseuse.

I get my facials and massages done here and love it!

Always the best massage!

Great massage place in Staten Island, right behind the Mall

Wow... Eddie has hands like gold. Wonderful experience.

Luv Luv Luv this place!!! My therapist Sheila is a God send ❤💜

Stress free atmosphere, very professional staff.

Who doesnt love a good massage

Clean and attractive premises, skilled therapists.

Great serene environment, friendly staff

Very relaxing. Kathy was excellent.

Love this place great staff and great service

They do an excellent job

Pleasant, professional, clean

Ok

Slow but efficient

Awesome

Good service!

Good

Nice place for a massage.

A slice of zen

Good