Royal Massage & Spa Inc.

The massage was great! My room was spacious enough for the masseuse to walk around the massage table. The blanket on the table is also heated so your body isnt sitting there in the cold. My masseuse paid attention to all of the problem areas I told her about. Normally when I get massages, I prefer not to have too much chatter so that I can truly relax and thats exactly how this one went. I highly recommend coming here!

DO NOT WASTE YOUR TIME HEREThe massage was 2/5. Can you imagine getting a 30 minutes massage for $50, and was forced pay $25 for tip?I pay decent amount of tips to everyone whose service I really appreciate. But this is not acceptable.“We charge minimum $20 tip”When I asked why I was charged for $25 and they didn’t say anything about it“You didn’t ask.”Fine

Not a good massage. The lady was in a hurry and was rude. She also wanted an over generous tip. I would not recommend to anyone. I regret not taking the reviews into consideration before deciding to go.

They took me in last minute which I appreciated. I thanked them and proceeded to walk back into the room. The massage wasn’t very good. It seemed like she didn’t know what she was doing, she didn’t care or maybe she didn’t want to be there. The massage was for 60 minutes but she started at 2:45 and ended at 3:30, also she left the room 6 times during the massage. Not to mention she kept coughing and I swear I felt like I was getting sick half way through.After the massage was done I was planning on tipping her $10 but I only had a $20. Before I had the opportunity to ask her for change, she told me “you have to pay me a tip” - umm what? I know this, I’ve had a massage before but it’s extremely rude that she asked. I asked her if she had change for a $20, she said “why do you want change ? A massage is $20 tip” once again, rude. At this point I didn’t even want to tip, I didn’t even get my clothes on and she was not leaving the room.She started changing out the sheets while I was still getting dressed. I left the room and the lady at the front desk reminded me that I had to give a tip. Ok two employees telling me I need to tip? Very unprofessional, now I REALLY didn’t feel like tipping. I told her I was planning on tipping her $10 but I only had a $20, did she have change.I left tipping her $10 when I really didn’t feel like tipping her at this point. It was $73 for a poor quality massage. I was already planning on tipping yet had 2 employees of this establishment tell me “you have to tip”.. Although this is very close to me, I won’t be coming back and certainly won’t recommend for anyone to get a massage here.

This is my regular go to place aroundBay Area. The experience has been great in terms of massage therapy, ambiance and the staff. My last session was one of the best. I highly recommend this place.

Massage was OK but the customer service before and after could be improved - I made reservations for 3 ahead of time and when we came they only had one room available so ended up starting the massage 30 minutes late. Then, for some reason they shortened the massage (45 minutes for $60) and did not provide any explanations.I completely understand that sometimes plans change and things go wrong, just wish the manager or someone else would care about customer satisfaction.

Love this place! The mssage therapist I had was an awesome massage therapists, but all the therapists I have been to over the months since i started coming over here.The front desk staff is always friendly and I like chat with them.

Very rude. I had the same experience; I was demanded $20 instead of the $10 I was giving her, adding that it was not a restaurant to tip her 15%. The massage was mediocre for $70.

Message was decent, masseuse walked out and talked to coworker through the wall constantly. Afterwords they demanded a $20 dollar tip specifically and wouldn’t let me leave without tipping $20. Very sketchy place. Would not recommend

By far one of the best massages Ive received. The customer service? Perfect. Got my massage from Nancy, would reccomend!

Got a good massage, nice clean room with heated pad on the bed. They have nice steam room and sauna. Nice place to relax. Happy with the service.

They ask me to pay before the massage. Even worse, they asked me to pay at least 20 dollars tip also BEFORE the massage. Very stupid employee. Do not recommend going at all!!!

Worst experience ever. I gave them 100$ at beginning and even without knowing they charge me 20$ as tips. They even didnt do anything. I dont refer anyone to go there. Just waste of money and time. Worst place ever

Wanted to blow me for 20 dollar more then told me get out after i questioned them

Really really stupid employee first time is my last time I never go back there .

Great massage ask for Cindi

Great massage and was very relaxed

The best.

Worst place. Avoid them.

Worst massage ever.

Loved

Steam bath!!!!!!!

Very attentive massages