I called this store to price check the vape I normally get as my normal shop was out this morning. I am told that they are not allowed to give prices out over the phone since my age cannot be verified (first time in 4 years Ive ever been told this), but guaranteed me the prices were the lowest in the area. Turns out they charge about $5 - $10 more for most of their products! The man I spoke to was not rude, but its not right to mislead people by claiming your prices are lower when they arent.
This was my first visit to this shop. The young man who greated me was extremely polite and friendly. My issue is a couple days later I visited a different shop down the road that had the same things I bought but for half the price. The guy was shocked when I told him what I paid. Unfortunately I cant justify shopping here in the future because of this.Update 1: In response to stores response, both the VooPoo Argus and the Jam Monster juice were exactly the same for almost half the cost elsewhere.Update 2: Just noticed last night that the juice I paid $30 (17.99 elsewhere) on 04/30/2024 has an expiration date of 03/24/2023. Brought bottle back (still full) to store and was refused an exchange with reason being the juice doesnt go bad.So if you want to pay more for expired products this is the store for you.
The gentleman was super helpful and knowledgeable. I am pleased with what he suggested and they had a good selection to choose from.
Great customer service. Okay pricing, and good selection.
My 2nd visit so far. The gentleman that helped me both times was fast, friendly, and efficient. I also love that the shop opens early!
I love this place!! Definitely my favorite smoke shop in town, they have so many different options for everything you need. The employees are also fantastic, every time I go in there I see Manny. He’s very helpful, always answering my questions, telling me about new stock, etc. I look forward to seeing him when I go in there! Someone get this man a raise.I tell all of my friends about this place, definitely worth the stop!
Very good stuff get what you pay for here
From Jamara and Stephen, the staff and the owner are amazing! This our one and only go to smoke shop! They are so friendly, helpful, and affordable. They have quality products that most smoke shops do not have. Definitely pay them a visit! You won’t regret it. 😊
Had an amazing experience! Very high quality products. All of the glass is premium quality and the store itself is the cleanest around! The best smoke shop in South Lakeland! Terry is a charming owner and very knowledgeable and Jordan is an amazing asset to the company as well! Keep up the good work!
I went in to get a tip for my Luca seahorse and they were out of Tips so they went and opened up a brand new one and took the tip off of it and gave it to me for a cheaper price they went above and beyond every time awesome place highly recommended ps I’m on my way up there now to get a another tip and hopefully the nectar collector
Love this smoke shop. BEST one Ive been to yet. From the variety of items they have to the amazing welcoming environment! And the customer service is great, Andrew is very nice and super helpful ! Love it. Definitely recommend! I went once and kept going back💯❤😎
Love this smoke shop! Always have my Cali maxx mighty mint in stock. And the best price I’ve found yet. The guy is super cool. I just wish they were open a little later sometimes.
I love this place! This is the only smoke shop my mother in law and I will go to. Great prices and wonderful service. Everyone is knowledgeable and are willing to help and explain things to you. Definitely check this place out!
Love this place! It has very helpful staff and fabulous, high quality, unique items. I definitely suggest One Up Smoke Shop to any and every one interested in any smoking supplies. I will absolutely come here again and again. 5 stars! ⭐⭐⭐⭐⭐
One Up excels in bringing in new products as well as keeping their shelf’s stocked. I’ve never had to chance it with a new flavor puff bar because they were out of the one I wanted. Manny always greets you with a smiling face and is willing to answer any question you have. One Up has taken over Lakeland as the one stop smoke shop. Best in the city.
Glad i found this spot...great variety of pre-rolls to choose from and other things as well...very courteous and knows about what hes selling
Best smoke shop I’ve been to! The staff has such a positive vibe and their items are priced really decent. I’ll definitely be making this my go-to shop from now on.
I love this place. Been going for a bit but I have to say the no return policy on mods is a bit frustrating after being a repeat customer for months now. Bought a brand new mod was back in a week with it clearly having a manufacturing defect. Was told sorry about your luck but I could buy a new one and was made to feel that my choice in mods was mine alone and I should buy an upgrade and to throw away the one I just got because it could explode. Sorry this doesnt cut it. 5 star ownership. 1 star policy that lost my business. Very unfortunate. Maybe learn something from this or not. Hopefully they can correct this.Edit: 03/10/2022Ok. No problem. Ill stop in and chat. Unfortunately, I threw away the mod because I was told it could explode. So not sure what to do there. I really appreciate the response. That means more than anything. Ill see you soon.
Coming down from Orlando to go back home and decided to take a quick break to visit a smoke shop… one of the best shops we’ve visited thus far! Very friendly and welcoming. Too bad we didn’t get his name but he showed us every piece we were interested in without hesitation… very knowledge at that!
Love this smoke shop! Being new to the area I’ve tried a few of them off of Florida Ave and this is by far the best one. Always new products to try and knowledgeable staff. I just wish they were open a bit later in the day.
Yo I stopped at the shop. Manny was amazing and gave my girl and I the best customer service I’ve ever received! I wish this shop was in my hometown that’s how much I enjoyed being in this store! Manny is a great dude!
I absolutely love coming to this smoke shop! Extremely good customer service, very knowledgeable associates, and very friendly! Always have a great selection on what we need when we come in! Above and beyond my expectations when I come to a new shop!
So glad Felisha recommended me to come here. Best place to come to in Florida. Super nice, prices were great!
Terry and the guys at One Up are amazingly friendly both me and my husband have as much fun just stopping and saying hi to everyone as we do buying e juice, and with some of the best prices around we will definitely keep coming back! A thanks guys!!
One of my Favorite Smoke Shops in Lakeland. They have the cutest little smoking gadgets! They have a huge selection on disposable vapes too! Customer Service is always the best, the employees are very knowledgeable and extremely helpful.
Hey Manney! Hope I spelled it right. But anyhow I came in today 08/05/22 and u helped in picking out a flavor. You said every once in awhile its good to try something new! I picked the Tropical rainbow blast elf bar BC5000 and I love it!! Thank so much for all ur help! Very helpful and friendly also knowledgeable and professional! Hope u get raise for this 😂 youre always helpful. Thanks again.
I have yet to go to a lot of good Smoke Shops in Florida since I’ve lived here but the vibe and good customer service as soon as you walk in is amazing, they went above and beyond to try to get me what I needed and showed me some more interesting things to purchase. 10/10 recommended!
Everyone there is so high energy and helpful! I learn something new every time I go in. They are all great people and run the place amazingly!
Tony was amazing. He listened to my needs and was able to recommend the right products.
Nico was super helpful! My vape was leaking so we took it in and he had the problem fixed quickly! Thank you nico!! Will always be my go to vape shop❤️
Have been coming to One Up Smoke Shop since they opened, awesome people, very knowledgeable and super nice, best prices too. Go there you will be very impressed!
Tony and manny are the best !! Always so helpful with everything I need. Best prices in town and very friendly
This smoke shop is probably one of the best i’ve been too, amazing and quick service, thay have everything you can imagine, and manny is the goat
This is easily the most accommodating smoke shop Ive had the pleasure of visiting. From the enormous selection to the courteous staff, theyve got it all.Really, go check em out.
Great flower and try the mushroom gummies 👩🏼🚀
The employees are super nice and friendly, they helped me figure out which vape to get, and they introduced me to the wonders of different products a d Im super happy with the quality. They have pipes, hookahs, vapes, delta 8 products and a lot more its crazy
Absolutely one of the best shops I have been to for nicotine, disposable vapes, vape mods, and delta 8. All of the staff is extremely friendly and helpful, always looking to satisfy the customer, and always looking for new business. If you’re in the area, make sure you stop by and see the guys and let them One Up your smoking and vaping experience
Very Good Vibes In The Store Would Recommend This Place Because The People Make You Actually Feel Comfortable Plus They Have A Lot Of Amazing Stuff A Little Bit Of Everything .
The best smoke shop in Lakeland. All of the staff is friendly and will remember the next time they see you! Can’t suggest it more!
Terrible place, horrible staff. Go somewhere else for cheaper prices and better service. They pay people to leave good reviews.
The customer service is terrible. literally prolly one of the worst smoke shops I ever been to
Awesome place had everything me an my wife need they have a great selection of everything will be going there a lot more
LOVE the “T n T” team here!! The only place I come for my needs for the past two years!!
Went in there they assisted me In a timely manner highly staff were very helpful recommended this shop for your vaping or smoking needs !
Great staff and plenty of merchandise. If you smoke cigarettes, they roll them for you. The best! The cheapest! What more can you ask for.
Great selection of vapes. Definitely suggest trying out or looking into, this will definitely be my go to!
Owner is amazing, real down to earth dude great place to shop cant wait to come back!!!
These guys here are amazing! And they have amazing prices , and one of the workers have a awesome mullet! Haha.
THEE Place To Go In Lakeland... Super Knowledgeable About The Latest Products.Definitely People People.... No Brainer They Get My Bizz
Super friendly environment and helpful advice! Manny helped me out and was super chill :) 10/10 would recommend!
Great place to go to get what you need. the employees are super friendly and helpfully.
Clean organized shop, lowest prices in all Polk county no need to go to Orlando or Tampa anymore and saved my gas for some goodies they got it all man come treat your lungs 💨💰✨
Good costumer service, and good products! Love this smoke shop.
Came into the shop for the first time today and was amazed of all the product they sell . Found my shop for life can’t wait till Friday to get the electrical rig
Best Delta product 5 star all the way ! Manny is amazing 🤩
Amazing the best prices around and they treat you like family very knowledgeable
Best smoke shop around!! I love it, highly recommend!!
Such an amazing shop and people are amazing! Brought my buddy by and he bought the joker!!!!! Come to this shop!
Top tier service from manny, amazing selection for anything you need.
Staff VERY helpfulWell stocked with a great variety
Always has what I’m looking for and people are always nice
Great service, nice flavors and vapes, Everyone should check it out.
Great products and best customer service
Fantastic service! Very knowledgeable and great selection!!
Great service, family atmosphere, quality products. What more could you want?
Great service by manny. Cute guy too haha.
Best customer service my boy manny was very helpful
Coolest dude I met the sales man made me wanna buy it all
Came from plant city just to shop here, best prices around
Terry will take care of whatever you need! Vape, disposables, delta 8, glass, papers, they have it all!
Y’all gotta pull up and meet my boy vape lord!!!!
Best vape store in town.
Great place, Manny helped find what I needed 😱😱⚡️⚡️⚡️😱😱
10/10 experience. Super helpful and nice
Best smoke shop in lakeland!!
Amazing service and great quality
Good ppl
Very nice and clean and the employees are very helpful
Amazing quality! Great prices!
Great energy, awsome worker! 10/10👍🏼
Great costumer service
Manny and the crew were delightful.
First time coming won’t be my last
Fast friendly and know their stuff
Awesome people great service
Very cool smoke shop
Tarry is a punk need attitude change
Friendly atmosphere and knowledgeable staff
Best smokeshop in lake Alfred
Best customer service
Good service .
👍
Needs better employees
Great people awesome service
Great 👍 👌
Mannys great
Good soup 👍🏾👍🏾